Shipping Costs

Important note about the shipping costs and customs.

Customs & Import Taxes

International orders may be subject to customs duties, VAT, or import taxes, depending on your country’s regulations.
These charges are not included in the item price or shipping cost and are the customer's responsibility.

Hereunder you can find information about the tariffs. We are not billing you the tariffs and custom duties, the postage service and custom agencies are. Those are out of our control.

About the U.S. de minimis suspension

Effective August 29, 2025, the United States has suspended its duty-free “de minimis” threshold of US$800 for all countries, including Canada. All postal shipments to the U.S. will require prepaid duties before your package crosses the border – regardless of their value or country of origin.

Shipping to the U.S. – duties update

The changes apply to all shipments by a business from Canada, whether it is sent via Canada Post through the postal channel, another courier or freight company or through the commercial channel.

Goods valued at US$800 or less that are shipped to the United States through Canada Post’s postal network will be subject to International Emergency Economic Powers Act (IEEPA) tariff rates based on the product’s country of origin. For items manufactured in China, for example, the current IEEPA rate is 34% for most products.

Example of a U.S. duty on stuffed toys made in China

A business is shipping a stufffed toy valued at CAD $57 made in China through Canada Post to a U.S. customer. The current IEEPA rate of 34%, making the duty $19.38.

The customs duties and tariffs are collected by the shipping companies like UPS/Fedex on behalve of the customs office in the United States.

When shipping cross-border with USPS/UPS/Fedex, customs duties, taxes, and fees are the responsibility of the recipient and are assessed by the destination country's customs service, not by USPS/UPS/FEXEX or the seller of the goods. For incoming international mail, the recipient pays these charges to the U.S. Customs and Border Protection (CBP), often at the time of delivery. For outgoing international mail, the recipient country determines and collects these fees from the recipient.

Customs and duty fees are generally not negotiable, as they are legally mandated taxes and duties imposed by a country's government on imported goods. While you cannot negotiate the rates themselves, there are sometimes circumstances under which you may pay lower or no fees, such as importing from countries with preferential trade agreements or for certain exempt items. You may also be able to claim back incorrectly calculated fees or taxes on a shipment by contacting the relevant customs authority.

Why fees are not negotiable

Legal Requirement:

Import duties and taxes are determined by national and international laws and regulations, including the Harmonized System (HS) code, which classifies goods and assigns appropriate duties.
Purpose:

Customs duties serve to protect a country's economy and raise revenue by controlling the flow of goods across international borders.

Standardized Calculations:

The calculation of duties and taxes is based on factors like the value of the goods, shipping costs, and the country of origin, using established rates set by the government.
What to do if you don't pay

Refuse the parcel:

If you refuse to pay, the parcel will typically be sent back to the sender.

Seizure and fines:

Refusing to pay or attempting to evade fees by misdeclaring goods can lead to seizure of the goods and potential fines or additional costs.